Customer Experience Specialist

Customer Experience | Gatineau, QC | Permanent | Full Time

We are currently seeking a Customer Experience Specialist to join our team of professionals dedicated to providing 24/7 concierge service for our clients. Your focus will be on assisting with customer acquisitions, relations and care. This includes but is not limited to:

Job Description

  • As part of a team, managing 24/7 toll free line, answer questions from customers, general public and third parties such as members of law enforcement, doctors, nurse practitioners, caregivers, etc. both orally and in writing;
  • Ensuring compliance with the Access to Marihuana for Medical Purposes Regulations at all times and reporting any notice of non-compliance to management immediately;
  • Supporting the team of Registration Specialists and participating in the registration process as needed.


This is a full-time position, which offers a great work environment and excellent benefits. The ideal candidate is bilingual and demonstrates exceptional communication skills. Experience in customer service, including phone-based work, is an important asset.

Candidates should have demonstrated ability to manage stress, to follow strict protocols and to handle confidential information.

How to Apply

Candidates must be able and willing to work from our Gatineau location and must not have a legal impediment to employment.

If you’re interested in joining the Hexo Corp team and taking on a new, exciting challenge, please send us your resume via e-mail at

We thank all candidates for their interest. However, only selected candidates will be contacted.